Features and Capabilities
Serwico combines all elements of service operations into one cohesive process. This enables your company to manage work orders more efficiently, schedule visits, monitor technicians’ work, and quickly document completed services.
Zero Errors, Maximum Knowledge
Eliminate errors in planning and communication through document workflow automation. Gain access to a knowledge base about customers and equipment that will allow you to resolve requests faster than ever before.
Transparency and Automation
The system automates repetitive tasks, increases process transparency, and enables data-driven decision-making, which in practice translates into better work organization and customer satisfaction.
Analytics and Informed Growth
With reports and statistics, you can monitor process progress. You can check which work orders take the most time, which customers report the most failures, and which systems are the least reliable.
Equipment and Activities
Serwico stores complete information about all equipment, service activities performed on them, and recorded readings.
Each piece of equipment can be marked with a QR code, allowing you to easily locate it in the system and quickly access its history and documentation.
Sites and Customers
In Serwico, you will find all the necessary information about your customers and their sites. This allows you to quickly check site data, location, contact persons, service history, and current work orders.
Mobile Application
Improve the performance of your service technicians and installers by equipping them with an excellent digital mobile tool in the form of the Serwico application!
Work Order List and Calendar
The technician has access to all work orders and a clear calendar of their visits in one place.
Completion History
The application enables quick access to the history of work performed on equipment and previous visits.
With the mobile application for technicians, there is no need to print documents such as work orders, protocols, checklists, etc. Technicians receive complete documentation in digital form directly on their smartphone.
Protocols and Signatures
After completing a visit, the technician can fill out a protocol and collect the customer’s signature directly on the mobile device.
Work Time and Travel
The application allows you to record work time and travel to customers in a simple and convenient way.
Technicians and Qualifications
Serwico facilitates human resource management by storing complete information about technicians, including their professional qualifications, certificates, and licenses along with validity start and end dates.
A helpful feature is the ability to enter vacations and absences, which facilitates team work planning.
Mobile and Stationary Warehouses
Serwico enables complete warehouse document flow, from goods purchase to issuance to the technician’s warehouse and customer. The system handles receipts, transfers between stationary warehouses and technicians’ mobile warehouses, and issuance to sites. This way, you gain full control over inventory levels and the flow of goods issued to technicians.