Discover Field Service Features – Take Control of Orders

Everything your team needs in the field and in the office – in one intuitive application.

Serwico offers features for field service that integrate all aspects of service work into one cohesive process. This allows your company to manage orders more efficiently, plan visits, monitor technicians’ work, and quickly document completed services.

Zero Errors, Maximum Knowledge

Eliminate errors in planning and communication through document workflow automation. Gain access to a knowledge base about customers and equipment that will allow you to resolve requests faster than ever before.

Transparency and Automation

The system automates repetitive tasks, increases process transparency, and enables data-driven decision-making, which in practice translates into better work organization and customer satisfaction.

Analytics and Informed Growth

With reports and statistics, you can monitor process progress. You can check which work orders take the most time, which customers report the most failures, and which systems are the least reliable.

Equipment and Activities

Serwico streamlines the work of mobile service technicians. The program stores complete information about all devices, service activities performed on them, and recorded readings.

Each piece of equipment can be marked with a QR code, allowing you to easily locate it in the system and quickly access its history and documentation.

Complete history at your fingertips – all data on work and readings in one secure location.

Equipment under QR code control – instant equipment identification without unnecessary searching.

Digital equipment passport – immediate access to documentation and event chronology.

No more paper documentation – automated record-keeping that saves your time.

Sites and Customers

In Serwico, you will find all the necessary information about your clients and their facilities. This allows you to quickly check facility data, location, contact persons, service history, and current orders.

Instant work order overview – current work status and service history available immediately.

Intuitive site management – quick navigation through your customers’ structure and their sites.

All contacts at hand – no more searching through notebooks; complete list of decision-makers in the system.

360° knowledge base – complete insight into customer data, locations, and contact persons in one place.

Mobile Application

Improve the performance of your service technicians and installers by equipping them with an excellent digital mobile tool in the form of the Serwico application!

Work Order List and Calendar

The technician has access to all work orders and a clear calendar of their visits in one place.

Completion History

The application enables quick access to the history of work performed on equipment and previous visits.

With the mobile application for technicians, there is no need to print documents such as work orders, protocols, checklists, etc. Technicians receive complete documentation in digital form directly on their smartphone.

Protocols and Signatures

After completing a visit, the technician can fill out a protocol and collect the customer’s signature directly on the mobile device.

Work Time and Travel

The application allows you to record working hours and travel time to clients in a simple and convenient way.

Service Technicians and Qualifications

Serwico facilitates human resource management by storing complete information about technicians, including their professional qualifications, certificates, and licenses along with validity start and end dates.

A helpful feature is the ability to enter vacations and absences, which facilitates team work planning.

Full control over team competencies – all technicians’ qualifications, certificates, and licenses in one place, always current and easily accessible.

Automatic license validity monitoring – the system reminds you of expiring certificates, eliminating the risk of working without required qualifications.

Efficient team work planning – insight into vacations and absences allows you to quickly and effectively arrange schedules.

Greater operational efficiency – better matching of technicians to tasks thanks to complete knowledge of their skills and availability.

Mobile and Stationary Warehouses

Serwico enables complete warehouse document flow, from goods purchase to issuance to the technician’s warehouse and customer. The system handles receipts, transfers between stationary warehouses and technicians’ mobile warehouses, and issuance to sites. This way, you gain full control over inventory levels and the flow of goods issued to technicians.

Warehouse always under control – full transparency of inventory levels in stationary facilities and technicians’ vehicles.

Logistics without blind spots – precise tracking of goods from purchase to installation at the customer’s site.

Automatic document flow – fast receipts and inter-warehouse transfers without unnecessary bureaucracy.

Minimum goods loss – accurate accounting of materials used during service work orders.

Assign and Accept Tasks within the Serwico Network

Your service doesn’t have to be limited to full-time employees. Leverage the potential of the cloud and collaborate with other companies within the system to scale your business without additional fixed costs.

Instant Outsourcing – transfer orders to trusted partners with a single click. An ideal solution for sudden spikes in workload or servicing remote regions without your own team.

Additional Revenue Stream – fill your technicians’ idle time. Accept orders from other companies within the network and earn more from your team’s available slots.

Full Quality Control – maintain insight into subcontractor statuses, photos, and protocols. The partner works in Serwico, so you receive data in a format you know and accept.

Automated Communication – no more dozens of emails and phone calls. The system automatically transmits information between you and your partner, minimizing service time.

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