New Features
1. Visit Costs: Adding costs directly to the service protocol (visible to the client)
Application:
- Enables recording costs directly in the service protocol, providing clients with a detailed view of expenses related to the service visit.
- Clients can transparently review the associated costs, enhancing trust and collaboration.
Advantages:
- Builds trust through clear and precise presentation of costs.
- Simplifies billing and ensures accurate documentation of expenses.
2. New Filter in Calendar and Schedule Views for Subcontractor Assignments
Application:
- Simplifies managing tasks handled by subcontractors with quick filtering options.
- Allows scheduling based on the current workload and availability of subcontractors.
Advantages:
- Increases efficiency in managing external contractors’ tasks.
- Speeds up operational decision-making with precise filtering tools.
3. Enhanced Logging and Error Monitoring System
Application:
- Facilitates quick identification of technical issues in the system with detailed logs.
- Automated error notifications enable faster response by the IT team.
Advantages:
- Minimizes downtime caused by system errors.
- Improves user experience through quicker resolution of technical problems.
4. Integration with an Additional External Customer Management System
Application:
- Synchronizes data between Serwico and external CRM systems to streamline client relationship management.
- Automatically transfers information about tasks, clients, and service visits between systems.
Advantages:
- Enhances efficiency by eliminating the need for manual data transfer.
- Improves customer service quality through access to more up-to-date information.
Updates
1. System Performance Improved by 60% Through Advanced Technical Optimizations
Application:
- Smoother system operation allows for quicker execution of daily tasks, such as data searches and order processing.
- Users can handle more tasks in less time, optimizing workflows.
Advantages:
- Boosts productivity for system users.
- Reduces frustration from long loading times or delays in application performance.
2. Improved Change History View in the Mobile Application
Application:
- Greater readability in the change history helps users quickly understand system actions.
- An intuitive interface reduces the time needed to train new employees.
Advantages:
- Enhances satisfaction for mobile app users.
- Improves control over changes with clearer documentation of actions.
3. Improved System Element Visibility for “Guest” Users
Application:
- Precise control over what limited-access users can see enhances sensitive data security.
- “Guest” users can access only essential information, simplifying their navigation in the system.
Advantages:
- Increases data security through more detailed access management.
- Enhances usability for limited-access users by tailoring the system to their needs.
Summary
With these new features and improvements, Serwico has become even more user-friendly and effective. Enhanced performance, increased transparency, and improved task and data management allow businesses using Serwico to save time, better manage resources, and provide a higher level of customer service.
These updates are particularly beneficial for companies that prioritize rapid response, precise planning, and transparency in client relations.
