Quick and convenient management of the work of service technicians and service orders is possible thanks to the available views of the order list, calendar and map. Using statuses and priorities, the most important tasks can be easily identified and the work schedule of service technicians can be accurately planned.
Information about customers, contacts and objects is in one place. You can easily find related orders, equipment and documents to a customer or object.
Do you service large customers who generate many requests and are looking for a way to speed up their service? Serwico allows you to create accounts for your customers, thanks to
so they will be able to log into the system and create requests themselves. The simplified view will also allow them to view the service status of previous orders on their own.
Tailoring Serwico to the individual requirements of your organisation is extremely easy. To customise your workflow, you have the ability to configure your own order types, priorities and statuses. You can personalise the protocols issued for orders and determine which notifications users receive. In addition, you have complete freedom to define your own calendar of days off.
Your staff and clients will be regularly informed of planned visits and progress. Customers will receive detailed email notifications with comprehensive information on ongoing or planned work. At the same time, your employees will receive notifications via email or the Android mobile app.
Combine service order handling in Serwico with monitoring station management in Safestar.
The integration allows you to handle service orders in Serwico for objects created in Safestar. For easier management, you configure the integration in Safestar at the object group level.
Operators of monitoring stations from Safestar can register service orders. At any time, they can view their status, add a comment or cancel if the client has withdrawn the request.
Coordinators in Serwico can manage orders, assign service technicians to them, and schedule visits. Thanks to the integration, you do not have to duplicate client data in multiple systems. You set up the object in Safestar, and you can interact with it in both systems!
Do you have Serwico customers that you do not monitor in Safestar? Nothing easier! You register and service them directly in Serwico.
Servicemen at the time of the visit can have the object suspended without logging in to Safestar, all you need is the Serwico mobile app.
